Dispute handling :
In accordance with Article L. 156-1 of the Consumer Code, the Hotel Residence Les Aiguades offers the customer effective and free recourse to a consumer mediation system by joining the sectoral mediation system, MTV - MEDIATION TOURISME AND TRAVEL.
After having contacted the establishment's internal department to attempt to resolve the dispute amicably and in the absence of a satisfactory response or in the absence of a response within sixty (60) days of the complaint, the customer may contact the Tourism and Travel Mediator, whose contact details and referral procedures are available on his website : www.mtv.travel
Hôtel-Résidence Les Aiguades
1 rue Gabriel Péri 13 110 Port de Bouc Tél: 04 42 40 01 02 Fax: 04 42 40 03 14